Follow these steps to order new hardware, request an update on an existing order, or how to contact Union if a needed item shows as "Sold Out".
Options
Order New Hardware
Orders can be placed online for your most frequently requested hardware items at parts.getunion.com.- Processing time for online orders: 48 hours, dependent on inventory availability.
- Simply search by item name or image for your replacement item(s).
Orders can also be placed manually through the Support team.
- Processing time for manual orders: 3 to 7 business days, dependent on inventory availability.
- Please contact Support if you require a new terminal for your venue.
Request an Order Update
For an update on your order, either:
- Reply back to your order confirmation email and request an update; or
- Contact Support.
Contact Union Regarding a Sold-Out Item
Our online ordering page reflects our current inventory at your time of purchase. Therefore, you will see a "Sold Out" notification if we are currently out of stock.
- Reach out to Support to inquire when an item will be back in stock.
- If an already purchased item becomes backordered, Union will reach out and inform you of its availability date.