Troubleshoot Slow Printing Speed

Follow these three steps to determine why your printer may be printing slowly.

1. At each POS terminal that has demonstrated slowed printing, check for bad WiFi connections.
   
   1. On the POS terminal, close the Union POS app.
   2. Open the iPad Settings. 
   3. On the left-side menu, select "WiFi". 
   4. On the top-right of the WiFi screen, select "Edit" to review networks. 
   5. Determine if any non-Union WiFi networks are listed:
      • If non-Union WiFi networks are present: Select the red minus icon and choose "Delete". Repeat for all non-Union WiFi networks. 
      • If no other networks are present: Select "Done" or "Cancel".
   6. Continue to Step 2.
2. At the POS terminal, perform an internet speed test via the browser.
   1. Close the Union POS application.
   2. Open Safari.
   3. Type "speed test" in the address bar.
   4. Select "Run Speed Test" once Google results load.
      • If speeds are less than 15 Mbps: Stop troubleshooting and call Support.
      • If speeds are 15 Mbps or higher: Continue to Step 3.
3. Identify the ethernet cable connected to the printer and search for bends, breaks, or frays in the cable.
   
   • For a bar or receipt printer, the ethernet port is here:
     
   • For a kitchen printer, the ethernet port is here:
     
4. Perform a test print.
   ⇒ Result: If printing remains slow, stop troubleshooting and contact Support.