Troubleshoot Terminal Power Issues

Follow these steps to determine the cause of a terminal's power issues.

1. Test the terminal's power cables.
   1. Ensure the terminal's charging cable is securely plugged into the terminal.
   2. Ensure the terminal's charging cable is securely plugged into an outlet or surge protector.
   3. Verify that the outlet and/or the surge protector have power. 
      ⇒ Note: If the outlet does not have power, check the circuit breaker or continue troubleshooting by plugging the printer into a powered outlet.
   4. Plug the terminal into a known working outlet. 
   5. Replace the terminal's charging cable with a known working cable.
      > Note: If new charging cables are needed, refer to Order Replacement Hardware or order parts directly at parts.getunion.com.
2. Test the terminal's internal circuit. 
   1. Unplug the card reader from the terminal and, if applicable, remove the card reader from its case.
   2. Charge both terminal and card reader with their individual charging cables, for approximately 20 minutes.
      ⇒ Note: If the terminal is not charging on its own, it may need to have the charging port examined at an Apple store.
   3. Reconnect both charged devices to each other. 
      ⇒ Note: If your card reader is an iDynamo6 model (image), power cycle after reconnecting the card reader by turning your terminal off and then on again.
3. Stop troubleshooting and contact Support if the terminal is still not charging.