Hardware Process
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      1. Union Support
      2. Hardware
      3. Hardware Process

      Troubleshoot the Kitchen Display System (KDS)

      Follow these steps to resolve the connection issues that can cause the Kitchen Display System (KDS) to not display orders.

      IMPORTANT

      • If the KDS is not displaying orders properly, the issue is often due to interference from other WiFi networks.
      • Before troubleshooting, ensure at least one order for the KDS is open, or create a test order.
      1. On the KDS terminal, close the KDS app and open iPad Settings.
      2. On the left side of the Settings, select "WiFi". 
      3. On the top-right of the WiFi screen, select "Edit" to review networks. 
      4. Determine if any non-Union WiFi networks are listed:
        • If non-Union WiFi networks are present: Select the red minus icon and choose "Delete". Repeat for all non-Union WiFi networks. 
        • If no other networks are present: Select "Done" or "Cancel".
      5. Reopen the KDS app once again.
        ⇒ Result: Orders should now again display on the KDS. If no orders are showing, continue to Step 6.
      6. Close the KDS app on the KDS terminal.
      7. On every POS terminal that prints to that KDS, perform the following.
        1. Close the Union POS app and open iPad Settings.
        2. Repeat Steps 2 through 4.
      8. Once all connected terminals have been checked, reopen the KDS app on the KDS terminal.
        ⇒ Result: Orders should now again display on the KDS. If no orders are showing, continue to Step 9.
      9. On one POS terminal that prints to the KDS, navigate to the Log In screen.
        > Note: Write down or remember the Register ID on the bottom-right corner of the Log In screen. You will need this later. 
      10. On a separate device, sign into the Manager Portal.
      11. In the Manager Portal:
        1. Select "Settings". 
        2. Select "Hardware Setup". 
        3. Select "Registers".
          ⇒ Result: The screen should display a list of your terminals (registers).
        4. Select the terminal with the Register ID found in Step 9.
        5. On the terminal's properties page, confirm that the KDS you are troubleshooting is selected from the KDS dropdown menu.
          • If the correct KDS is already selected: Stop troubleshooting and contact Support.
          • If an incorrect KDS or no KDS is selected:
            1. Add the KDS to the printing path.
            2. Create a test order.
            3. Check the KDS to ensure that the test order appears.
              > Note: If the test order does not appear, stop troubleshooting and contact Support.