--- title: Order Replacement Hardware description: Follow these steps to order new hardware, request an update on an existing order, or how to contact Union if a needed item shows as "Sold Out". --- [Skip to content](https://support.getunion.com/knowledge/order-replacement-hardware#main-content) English Show submenu for translations [Still need help?](https://support.getunion.com/knowledge/kb-tickets/new?hsLang=en) [Customer portal](https://support.getunion.com/getting-started?hsLang=en) ![union app icon.png\]](https://support.getunion.com/hs-fs/hubfs/union%20app%20icon.png?height=40&name=union%20app%20icon.png) - [Default HubSpot Blog](https://9012127.hs-sites.com/blog) Open main navigation Close main navigation - [Default HubSpot Blog](https://9012127.hs-sites.com/blog) - English Show submenu for translations - [Still need help?](https://support.getunion.com/knowledge/kb-tickets/new) - [Customer portal](https://support.getunion.com/getting-started) Always ready to support you - There are no suggestions because the search field is empty. 1. 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[Hardware Process](https://support.getunion.com/knowledge/hardware?hsLang=en#hardware-process) # Order Replacement Hardware ## Follow these steps to order new hardware, request an update on an existing order, or how to contact Union if a needed item shows as "Sold Out". ### Options - [Order New Hardware](https://support.getunion.com/knowledge/order-replacement-hardware#how-to-order-replacement-hardware) - [Request an Order Update](https://support.getunion.com/knowledge/order-replacement-hardware#How-to-ask-for-an-update-on-my-order) - [Contact Union Regarding a Sold-Out Item](https://support.getunion.com/knowledge/order-replacement-hardware#my-order-is-on-backorder) ### Order New Hardware Orders can be placed online for your most frequently requested hardware items at [parts.getunion.com](http://parts.getunion.com). - **Processing time for online orders**: 48 hours, dependent on inventory availability. - Simply search by item name or image for your replacement item(s). Orders can also be placed manually through the Support team. - **Processing time for manual orders**: 3 to 7 business days, dependent on inventory availability. - Please contact Support if you require a new terminal for your venue. ### Request an Order Update For an update on your order, either: - Reply back to your order confirmation email and request an update; or - Contact Support. ### Contact Union Regarding a Sold-Out Item Our online ordering page reflects our current inventory at your time of purchase. Therefore, you will see a "Sold Out" notification if we are currently out of stock. - Reach out to Support to inquire when an item will be back in stock. - If an already purchased item becomes backordered, Union will reach out and inform you of its availability date. - [Portal](https://support.getunion.com/knowledge/portal?hsLang=en#main-content) - [Menu](https://support.getunion.com/knowledge/portal?hsLang=en#menu) - [Reports](https://support.getunion.com/knowledge/portal?hsLang=en#reports) - [Permissions](https://support.getunion.com/knowledge/portal?hsLang=en#permissions) - [Hardware](https://support.getunion.com/knowledge/hardware?hsLang=en#main-content) - [Printer](https://support.getunion.com/knowledge/hardware?hsLang=en#printer) - [Terminal](https://support.getunion.com/knowledge/hardware?hsLang=en#terminal) - [Card Readers](https://support.getunion.com/knowledge/hardware?hsLang=en#card-readers) - [Hardware Process](https://support.getunion.com/knowledge/hardware?hsLang=en#hardware-process) - [Network](https://support.getunion.com/knowledge/hardware?hsLang=en#network) - [POS](https://support.getunion.com/knowledge/pos?hsLang=en#main-content) - [Offline Mode](https://support.getunion.com/knowledge/pos?hsLang=en#offline-mode) - [Permissions](https://support.getunion.com/knowledge/pos?hsLang=en#permissions) - [Tab Management](https://support.getunion.com/knowledge/pos?hsLang=en#tab-management) - [Process](https://support.getunion.com/knowledge/pos?hsLang=en#process) - [Integration](https://support.getunion.com/knowledge/integration?hsLang=en#main-content) - [Partners](https://support.getunion.com/knowledge/integration?hsLang=en#partners) - [Network](https://support.getunion.com/knowledge/network?hsLang=en) - [Process](https://support.getunion.com/knowledge/process?hsLang=en#main-content) - [Processing](https://support.getunion.com/knowledge/process?hsLang=en#processing) - [Support](https://support.getunion.com/knowledge/support?hsLang=en#main-content) - [Menu](https://support.getunion.com/knowledge/support?hsLang=en#menu) - [POS](https://support.getunion.com/knowledge/support?hsLang=en#pos) - [Processing](https://support.getunion.com/knowledge/support?hsLang=en#processing) - [Reports/Reporting](https://support.getunion.com/knowledge/support?hsLang=en#reports-reporting) - [parts.getunion.com](https://support.getunion.com/knowledge/parts-getunion-com?hsLang=en) - [Payment Processing](https://support.getunion.com/knowledge/payment-processing?hsLang=en) - [Default HubSpot Blog](https://9012127.hs-sites.com/blog) [![Chill listening crop-3](https://support.getunion.com/hs-fs/hubfs/Union%20Logo.png?width=72&height=24&name=Union%20Logo.png "Chill listening crop-3")](https://getunion.com/) Copyright © 2026, Union